exchanges
ALL SALES ARE FINAL. WE DO NOT ACCEPT RETURNS. PLEASE CHOSE ITEMS CAREFULLY AS WE DO NOT ISSUE REFUNDS. EXCHANGES WILL BE ACCEPTED ON A CASE-BY-CASE BASIS. DUE TO THE INTIMATE NATURE OF SOME OF OUR PRODUCTS NOT ALL ITEMS ARE ELIGIBLE FOR EXCHANGE. ALL EXCHANGES MUST BE MADE WITHIN 14 DAYS OF YOUR ORDERS DELIVERY DATE. IF YOU NEED TO EXCHANGE IT FOR THE SAME ITEM, SEND AN EMAIL TO KYLE@KILGOREOFFICIAL.COM.
Custom Projects
ALL CUSTOM ORDERS ARE NON-EXCHANGEABLE & NON-REFUNDABLE. KILGORE RESERVES THE RIGHT TO REFUSE CUSTOM ORDER REQUESTS WITH OR WITHOUT REASON.
delivery + fullfilment + shipping
MOST GARMENTS ARE HANDCRAFTED & MADE TO ORDER. PLEASE ALLOW A MAXIMUM OF 30 DAYS FOR YOUR ORDER TO BE COMPLETED AND SHIPPED. ORDERS SHIP EVERY MONDAY & FRIDAY. KILGORE IS NOT RESPONSIBLE FOR FOR ANY LOSS OR DAMAGE THAT MAY RESULT FROM SHIPPING. ALL ORDERS ARE SHIPPED WITH “NO SIGNATURE REQUIRED” AND MAY BE LEFT AT A RESIDENCE DEEMED SAFE BY THE DELIVERY COMPANY.
Customs + Duty
PLEASE NOTE THAT RECIPIENTS OUTSIDE THE US WILL BE RESPONSIBLE FOR ANY IMPORT DUTIES INCLUDING BUT NOT LIMITED TO CLEARANCE FEES & BROKERAGE FEES. WE OPERATE ON A DDU (DELIVERED DUTY UNPAID) BASIS, THIS IS MANAGED ON A PAY-ON-DELIVERY BASIS. SOMETIMES GOODS MAY BE SUBJECT TO DELAYS, DUE TO CUSTOMS OR WEATHER. THE CUSTOMER IS ALSO RESPONSIBLE FOR PROVIDING ANY INFORMATION REQUIRED BY CUSTOMS TO ENSURE THE GOODS ARE CLEAR. PLEASE NOTE THAT WE ARE UNABLE TO REFUND ANY DUTY PAID ON ANY ITEM(S) RETURNED TO THE US EITHER FAULTY OR UNSUITABLE AS THIS IS A CONTRACT BETWEEN THE PURCHASER AND THE OWN COUNTRY CUSTOMS & EXCISE. ALL ORDERS RETURNED TO US WILL BE RECLAIMABLE BY THE CUSTOMER FOR UP TO 14 DAYS AFTER THE RETURN DELIVERY DATE. THE CUSTOMER WILL BE REQUIRED TO PAY AN ADDITIONAL “RETRIEVAL FEE” THAT WILL BE EQUAL TO THE DOLLAR AMOUNT PAID TO ENSURE THE ORDER(S) PROPER DELIVERY VIA CUSTOMER-PREFERRED MAIL SERVICE.